If you paid for carriage during the ordering process, we will refund your carriage cost at the base value of £6.95 only, regardless of whether or not you paid an additional amount for expedited, special, or scheduled deliveries. We will contact you upon receipt of the returned items to arrange the refund.

Our 14-day cancellation policy also applies to any additional unused services you may have ordered.

Return carriage charges are not covered by Sync. When you return the goods, please use a tracked delivery service and make sure you have appropriate insurance cover, as we will be unable to refund missing items or items that have been damaged in transit. Sync is not obliged to refund your purchase until the goods have been received into our warehouse and checked. Once you have informed us of your intention to return an item/items from your order, you have a further 14 days to return the item/items to us. You can notify us by emailing Once you notify us of your intent to return, simply return the product with the original receipt, in its original and sealed packaging, along with its included accessories to us. If you’re not happy with your product or simply change your mind, you must provide us with notice of cancellation within 14-days of delivery. Please allow 10-14 days lead time plus shipping.įor more information on delivery and returns please see our sales, delivery and returns t&c’s or our FAQ page, alternatively contact us on: or 03 VAT)įree next working day delivery as standard Next working day delivery before 12 noon: £15.00įor orders with a total cost of £500 and above (inc. Similarly, if you were to place an order for next-day delivery with us after 3pm on Friday, or over the weekend, we will process this on our next business day (Monday), and it will be delivered on Tuesday.įor orders with a total cost below £500 (inc. Due to the order cut-off time of 3pm, if you place an order for next-day delivery after 3pm on Monday, it will be processed on Tuesday, and arrive Wednesday. Our working days are Monday – Friday (excluding Bank Holidays). Next working day delivery applies to orders placed before 3pm, orders placed after 3pm will arrive the following day.

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